Privacy Policy

Effective Date: January 1, 2026

1. Introduction and Scope

bit365 is committed to protecting the privacy and security of all personal data collected from our users. We recognize that trust is the foundation of our relationship with Filipino players who choose our platform for online casino games, sports betting, fishing games, slots, bingo, and other gaming entertainment. This Privacy Policy is designed to comply with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, regulations set forth by the Philippine Amusement and Gaming Corporation (PAGCOR), and applicable international data protection standards.

This Privacy Policy applies to all users who access bit365's website, mobile applications, or any other digital channels through which we provide our services. It covers information collected directly from you during registration, gameplay, financial transactions, customer service interactions, and through automated technologies such as cookies and analytics tools. By continuing to use bit365, you expressly consent to the collection and processing of your personal data as outlined herein.

2. Information We Collect

To provide you with a secure, personalized, and compliant gaming experience, bit365 collects various types of personal information. The categories of data we collect include:

2.1 Personal Identification Information

When you register an account with bit365, we collect personal identification data necessary to verify your identity, ensure you meet legal age requirements, and comply with anti-money laundering (AML) and Know Your Customer (KYC) regulations. This information includes:

• Full legal name as it appears on government-issued identification
• Date of birth to verify you are 21 years of age or older
• Government-issued identification numbers (passport number, driver's license number, national ID number)
• Residential address including street, city, province, and postal code
• Nationality and country of residence
• Copies of identification documents uploaded for verification purposes
• Photographs or selfies submitted for identity verification

2.2 Contact Information

We collect contact details to communicate with you regarding your account, transactions, promotions, and customer support matters:

• Email address for account notifications and marketing communications
• Mobile phone number for SMS notifications, two-factor authentication, and account security
• Preferred language and communication preferences

2.3 Financial and Transaction Data

To process deposits, withdrawals, and gaming transactions, we collect and maintain records of your financial information:

• Payment method details including GCash account numbers, PayMaya account numbers, bank account numbers, and cryptocurrency wallet addresses
• Transaction history including deposit amounts, withdrawal requests, timestamps, and transaction statuses
• Payment verification documents such as bank statements or e-wallet screenshots
• Billing address associated with payment methods
• Source of funds documentation for large transactions or as required by AML compliance

2.4 Gaming and Betting Activity

We automatically collect information about your gaming behavior and platform usage to provide game services, detect fraud, ensure responsible gaming, and improve our offerings:

• Game selections and preferences (slots, fishing games, table games, sports betting, bingo)
• Betting history including bet amounts, game outcomes, winnings, and losses
• Session duration, login times, and frequency of platform access
• Bonus and promotion participation records
• VIP tier status and loyalty program activity
• Gaming patterns that may indicate problem gambling behavior

2.5 Technical and Device Information

When you access bit365, our systems automatically collect technical data about your device and connection:

• IP address and approximate geolocation based on IP
• Device type, model, operating system, and browser type
• Screen resolution, device identifiers, and mobile device ID
• Referring website or source that directed you to bit365
• Pages viewed, clickstream data, and navigation patterns
• Connection type and internet service provider information

2.6 Customer Service Communications

Communications with our customer support team are recorded and stored for quality assurance, training, dispute resolution, and regulatory compliance purposes. This includes:

• Live chat transcripts and message history
• Email correspondence between you and bit365 support staff
• Phone call recordings where permitted by law and disclosed to you
• Complaint details, inquiries, and resolution outcomes

2.7 Marketing and Communication Preferences

We collect information about your marketing preferences and responses to help us deliver relevant promotional content:

• Marketing consent status for email, SMS, and push notifications
• Email open rates and link click behavior for marketing campaigns
• Preferences for promotional offers, bonuses, and tournament invitations
• Opt-out requests and unsubscribe actions

3. How We Use Your Information

bit365 processes your personal data for legitimate business purposes necessary to provide secure, compliant, and personalized gaming services. The primary purposes for which we use your information include:

3.1 Account Management and Service Provision

• Creating and maintaining your bit365 player account
• Authenticating your identity during login and account access
• Processing deposits, withdrawals, and in-game transactions
• Providing access to casino games, sports betting, fishing games, slots, and bingo
• Managing bonuses, promotions, and VIP program benefits
• Responding to your customer service inquiries and resolving disputes

3.2 Legal and Regulatory Compliance

• Verifying that you meet the minimum age requirement of 21 years
• Conducting KYC and AML checks as mandated by Philippine law and PAGCOR regulations
• Detecting and preventing fraud, money laundering, and other illegal activities
• Complying with tax reporting obligations and financial regulations
• Responding to legal requests, court orders, and regulatory inquiries
• Maintaining records required by gaming licenses and regulatory authorities

3.3 Security and Fraud Prevention

• Monitoring account activity for suspicious patterns or unauthorized access
• Implementing security measures to protect against cyber attacks and data breaches
• Identifying and blocking multi-accounting, collusion, and bonus abuse
• Investigating reported security incidents and suspicious transactions
• Enforcing our Terms and Conditions and protecting platform integrity

3.4 Responsible Gaming and Player Protection

• Monitoring gaming behavior for signs of problem gambling
• Implementing deposit limits, loss limits, and self-exclusion tools
• Providing access to responsible gaming resources and support
• Complying with responsible gaming obligations under PAGCOR regulations
• Restricting access for players who have self-excluded or been excluded

3.5 Platform Improvement and Analytics

• Analyzing user behavior to improve website functionality and user experience
• Testing new features, games, and platform enhancements
• Conducting research to understand player preferences and gaming trends
• Optimizing site performance, load times, and mobile responsiveness
• Developing new products and services tailored to Filipino players

3.6 Marketing and Communications

• Sending promotional offers, bonus notifications, and special event invitations
• Delivering personalized marketing content based on your preferences and activity
• Conducting surveys and requesting feedback on our services
• Informing you about new games, features, and platform updates
• Managing your marketing preferences and opt-out requests

4. Legal Basis for Processing

Under the Data Privacy Act of 2012, bit365 processes your personal data based on the following legal grounds:

• Consent: You have provided explicit consent by registering an account and agreeing to this Privacy Policy.
• Contractual Necessity: Processing is necessary to fulfill our Terms and Conditions and provide gaming services you have requested.
• Legal Obligation: We must process certain data to comply with Philippine laws, PAGCOR regulations, AML requirements, and tax obligations.
• Legitimate Interests: Processing serves our legitimate business interests such as fraud prevention, security, platform improvement, and marketing, provided these interests do not override your fundamental rights and freedoms.

5. How We Share Your Information

bit365 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with carefully selected third parties under the following circumstances:

5.1 Service Providers and Business Partners

We engage trusted third-party service providers to support our operations. These entities process personal data on our behalf under strict contractual obligations to maintain confidentiality and security:

• Payment Processors: GCash, PayMaya, Philippine banks, and cryptocurrency payment gateways that process deposits and withdrawals
• Identity Verification Services: Third-party KYC and AML compliance platforms that verify player identities and screen for fraud
• Game Providers: Software developers and gaming studios that supply casino games, slots, fishing games, and live dealer solutions
• Cloud Hosting and IT Services: Infrastructure providers that host our platform, store data, and maintain technical operations
• Customer Support Tools: Live chat platforms and ticketing systems used to manage customer service interactions
• Marketing and Analytics Platforms: Email service providers, SMS gateways, and analytics tools that help us deliver communications and analyze user behavior

5.2 Regulatory and Legal Authorities

We may disclose personal information to government agencies, regulatory bodies, and law enforcement when legally required or necessary to comply with our obligations:

• Philippine Amusement and Gaming Corporation (PAGCOR) for licensing compliance and regulatory oversight
• Anti-Money Laundering Council (AMLC) for suspicious transaction reporting
• Bureau of Internal Revenue (BIR) for tax reporting and compliance
• Philippine National Police (PNP) or National Bureau of Investigation (NBI) in response to lawful criminal investigations
• Courts and judicial authorities in response to subpoenas or court orders

5.3 Business Transfers

In the event that bit365 undergoes a merger, acquisition, sale of assets, or corporate restructuring, your personal information may be transferred to the acquiring entity as part of the business transaction. We will notify you via email or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

5.4 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized data that cannot reasonably be used to identify you with third parties for industry research, analytics, marketing insights, or other business purposes. This data does not constitute personal information under applicable privacy laws.

6. Data Security Measures

Protecting your personal information from unauthorized access, loss, misuse, alteration, or destruction is a top priority at bit365. We implement comprehensive technical, administrative, and physical security measures including:

Security Category	Measures Implemented
Encryption	256-bit SSL/TLS encryption for all data transmission between your device and our servers. Sensitive data stored in databases is encrypted at rest using industry-standard encryption algorithms.
Access Controls	Role-based access control (RBAC) ensures only authorized personnel can access personal data based on job function and necessity. Multi-factor authentication required for administrative access.
Network Security	Firewalls, intrusion detection systems (IDS), intrusion prevention systems (IPS), and DDoS protection to defend against cyber attacks and unauthorized network access.
Secure Infrastructure	Data hosted in secure, certified data centers with 24/7 monitoring, redundant power supplies, physical access controls, and environmental protections.
Employee Training	Regular security awareness training for all staff members handling personal data. Confidentiality agreements and background checks for employees with data access.
Incident Response	Documented incident response procedures to quickly detect, respond to, and mitigate data breaches or security incidents. Mandatory breach notification protocols in compliance with Philippine law.
Regular Audits	Periodic security audits, vulnerability assessments, and penetration testing conducted by independent third-party security firms to identify and address potential weaknesses.

While we implement robust security measures, no system is completely immune to security risks. You also play an important role in protecting your account by maintaining the confidentiality of your login credentials, using strong passwords, avoiding shared devices, and promptly reporting any suspicious activity to our support team.

7. Data Retention

bit365 retains personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Personal data is retained for the duration of your account's active status and for a reasonable period after account closure to address any residual obligations or disputes.
• Financial Records: Transaction data, payment information, and financial records are retained for a minimum of five (5) years from the date of the transaction to comply with Philippine tax laws, AML regulations, and PAGCOR requirements.
• KYC Documentation: Identity verification documents are retained for five (5) years after account closure to meet regulatory record-keeping obligations.
• Customer Service Records: Support communications are retained for three (3) years to address potential disputes and improve service quality.
• Marketing Communications: Marketing preference data is retained until you withdraw consent or request deletion, after which it is removed from active marketing systems.
• Legal Holds: If data is subject to litigation, regulatory investigation, or other legal proceedings, retention periods may be extended until the matter is resolved.

Upon expiration of applicable retention periods, personal data will be securely deleted or anonymized in accordance with data protection best practices.

8. Your Privacy Rights

Under the Data Privacy Act of 2012, Filipino users have specific rights regarding their personal information. bit365 respects and facilitates the exercise of these rights:

8.1 Right to Access

You have the right to request access to the personal information we hold about you. We will provide you with a copy of your data in a structured, commonly used format upon verification of your identity.

8.2 Right to Rectification

If you believe any personal information we hold is inaccurate, incomplete, or outdated, you have the right to request correction or update of that information. You can update most information directly through your account settings.

8.3 Right to Erasure

You may request deletion of your personal data under certain circumstances, such as when data is no longer necessary for its original purpose or you withdraw consent. However, we may retain certain information where legally required for compliance, fraud prevention, or dispute resolution.

8.4 Right to Data Portability

You have the right to receive your personal data in a portable, machine-readable format and to request transmission of that data to another service provider where technically feasible.

8.5 Right to Object

You may object to processing of your personal data for direct marketing purposes at any time. You can manage your marketing preferences through your account settings or by contacting our support team. For other objections, we will assess the grounds for your request and respond accordingly.

8.6 Right to Restrict Processing

In certain situations, you may request restriction of processing your personal data, such as when you contest data accuracy or object to processing while we assess the validity of your request.

8.7 Right to Withdraw Consent

Where we process your data based on consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before withdrawal.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] or through the contact information provided at the end of this policy. We will respond to your request within thirty (30) days or as required by applicable law. In some cases, we may need to verify your identity before fulfilling your request to protect your privacy and security.

9. Cookies and Tracking Technologies

bit365 uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your user experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that allow us to recognize you on return visits and remember your preferences.

9.1 Types of Cookies We Use

• Essential Cookies: Necessary for core platform functionality including login authentication, session management, and security features. These cookies cannot be disabled without affecting site usability.
• Performance Cookies: Collect anonymous information about how visitors use our site, which pages are visited most frequently, and where error messages occur. This helps us improve platform performance.
• Functionality Cookies: Remember your choices such as language preference, display settings, and previously viewed games to provide a more personalized experience.
• Marketing Cookies: Track your activity across our site to deliver relevant advertisements and promotional content. These cookies may also measure the effectiveness of marketing campaigns.

9.2 Managing Cookie Preferences

You can manage cookie preferences through your browser settings by accepting, rejecting, or deleting cookies. However, disabling essential cookies may impair your ability to access certain features or services. For more information about managing cookies, consult your browser's help documentation.

10. Third-Party Links and Services

bit365's platform may contain links to third-party websites, applications, or services such as social media platforms, payment processors, or affiliate partners. This Privacy Policy does not apply to third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you access through our platform.

11. Children's Privacy

bit365's services are strictly intended for individuals aged 21 years or older. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a person under the legal age, we will take immediate steps to delete that information and terminate the associated account. If you believe a minor has provided us with personal information, please contact us immediately at [email protected].

12. International Data Transfers

bit365 primarily operates within the Philippines and stores data on servers located in secure facilities within the country or in jurisdictions with adequate data protection standards. In some cases, your personal information may be transferred to, processed, or stored in countries outside the Philippines where our service providers, partners, or infrastructure are located. When we transfer data internationally, we ensure appropriate safeguards are in place such as standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms to protect your privacy rights.

13. Changes to This Privacy Policy

bit365 reserves the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this policy, we will notify you by posting the updated version on our website with a new effective date and may also send you email notification if we have your current email address on file.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of bit365's services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

14. Contact Information and Data Protection Officer

If you have questions, concerns, or requests regarding this Privacy Policy, our data practices, or exercise of your privacy rights, please contact our Data Protection Officer:

• Email: [email protected]
• Data Protection Officer: bit365 Data Protection Officer
• General Support: [email protected]
• Live Chat: Available 24/7 through our website

For complaints or concerns about our handling of your personal data that cannot be resolved through our internal processes, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines:

• National Privacy Commission
• 5th Floor, Philippines International Convention Center (PICC), Vicente Sotto St., Pasay City 1308, Philippines
• Email: [email protected]
• Website: https://www.privacy.gov.ph